I think in my case Footman James use the RAC who then farm it out to anyone they can contact, that is my perception anyway, it was such a catalogue of total ineptitude it could make it a very long post, but just to give you a taste, it all started of so well and encouraging, during the first report of my predicament the call handler at the RAC asked me if my phone had location services switched on (yes) she then sent me a text and asked to select accept, and with that it was done, I was told that they now knew my exact location, about five hours later a chap calls me to tell me that he has no idea where I am, other than he thinks the postcode starts with MK, that is all he has, he then informs that despite my full vehicle recovery and repatriation recovery they are to busy to do that, The bike would have dropped of at a local (to them) storage depot and I would have to get a taxi home that they would try and organise, my response was don't bother, there is loads more to report, but I have lost the will.