Well Known and Active Forum User
I ordered a new car in March this year. It is ready for collection tomorrow. I have had to argue with the salesperson to fit the plain number plates I specifically ordered. They FINALLY did as requested but only after 4 or 5 email exchanges Increasingly irritated on both sides.. Despite the fact I am paying cash with no part exchange, they will ONLY accept a bank transfer, and require this a few days before handing over the car, (and before I have even seen it!) The salesperson could ONLY give me the registration number on 8th June (car to be collected on 13th June) So on 8th June I organised the insurance with a company with whom we already have car insurance. I asked for a cover note asap as the Dealers will only release the car on inspection and copying the cover note. The cover note was promised by return., As of tonight nothing has arrived! (What a surprise!!!) I therefore phoned the Insurance Co and asked,politely, for them to email a cover note NOW as we will leave to collect the car early tomorrow. As I said we already have a car policy with the Company. "We suggest you search your portal (their word not mine) for cover" "NO I want you to email a cover note,promised 4 days ago" "We send emails out manually after 24 hours" "NO I organised insurance 4 days ago (the earliest the dealer gave me the reg. no.) and I need the cover note TONIGHT to take to the dealers tomorrow 24 hours will be too late" " Oh hold on while I make enquiries" (note the absence of any apology or the odd "sir") On return the clerk said they would email something in "an hour or so" The Dealer and the Insurers have both been singularly unimpressive. Despite all modern instant communication etc. modern service is absolute CRAP even though I am spending £000's with them. Stand by for more rants if the car is not as EXACTLY ordered and already paid for.